Set in beautiful hospitality locations and produced in an engaging "video-magazine" style, this award-winning program features:

• A DVD with six, 15 to 25 minute interactive lessons and a review.
• A wealth of insights, tips, techniques, role-plays, simulations and fun!
• A wacky interactive game show that promotes learning through laughter
• Presented by world-renowned customer service expert Holly Stiel.
• Inspirational service insights from experts in other fields.
• For complete flexibility the course is designed to be viewed individually or facilitated    in group settings by a manager.
• A CD-ROM containing a Facilitator's Guide, and a Participant Workbook in
   easy-to-print PDF format.

Lesson Contents:

1. The Power of “Yes”
Impress your guests (and your coworkers) with a “can-do”
attitude. It actually makes your job easier!
2. Clarifying Guests Needs
Giving great service starts with truly understanding
exactly what your guests want.
3. The Wings of “No”
In a world where the only thing that people want to hear is “yes,” you sometimes have to “make no fly!”
4. The Art of the Apology
With these techniques a sincere apology can turn a dissatisfied guest into a loyal customer.
5. Professional Telephone Skills
Often the telephone is the first chance you'll have to make a good
impression on a guest.
6. Keeping Your Spirit Alive
In this often stressful occupation you need these skills to maintain a positive attitude when faced with the challenges of the job.

Click for a Printable Product Description


Taking the High Road of Service ................................................ $2,500

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Contains one DVD and one CD-ROM. DVD includes six, twenty-minute lessons, playable on any consumer level DVD player attached to a standard TV (may also be used on DVD-enabled computers).
CD-ROM contains electronic version Employee Workbook for free, unlimited self-printing (for use along with DVD training only). Requires computer CD-ROM drive attached to a printer. No additional license fees required. Replacement CD-ROM - free for 1 year with original CD-ROM exchange.

Additional Items
(for purchase by owners of the courseware only - not available separately)

Facilitator’s Guide (1 printed version) – spiral bound, 79 pages.......................$50

Employee Workbooks (10 pack, printed version) – spiral bound, 68 pages,
proof of participation worksheet.....................................................................$150

Humorous workshop demonstrations
make the course fun to watch.



Wacky interactive gameshow makes
reviewing content fun and memorable.