We call it the "Five F Formula" and it works every time. With these principles as our guidelines, we develop courseware that your employees will actually want to watch!:

Fast: Since training takes time away from daily duties we segment our courses into short focused lessons that are fifteen minutes or less.   And we recommend that they be delivered on DVD so students can quickly access the specific lessons they need.

Fun: Examples of great customer service can be found everywhere, so we film in intriguing locations and feature service professionals from all walks of life.  This variety not only makes the program interesting, it also enhances the learning too.   DVD delivery allows interactivity which further enhances retention.

Focused:  Our programs focus on real-world service situations and emphasize practical tools that really work.  We stress the importance of individual choices that employees can make that will impact the success of their organization.

Flexible:  Our programs can be viewed by an individual or facilitated by a manager or trainer in a group situation.  Workbooks for both students and facilitators are provided.  The random access feature of DVDs makes it easy to review information.

First-Person:  It's just human nature but people won't adopt a new behavior unless they can see what's in it for them. That's why all of our programs take the point of view of the server - showing them how the new skills will actually benefit them as well as the customer.

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Training that's Fast, Fun, Focused,
Flexible and First-Person!